Dr. Kowalski

 

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Home > F.A.Q

F.A.Q


How can I place my order?
What forms of payment do you accept?
What are your shipping rates?
When will my product be shipped?
What is your Return Policy?
What is your Privacy Policy?
What if I still have questions or need to contact you?

 

How can I place my order?

We host our store with Yahoo Servers. They use the highest encryption for your security and protection when placing an order online. Simply enter the items you would like to purchase into your shopping basket. When you have completed your shopping click on Check Out and follow the easy to use directions.

You can also fax your order to us by completing your order online as you would if you were using a credit card but before the computer asks for your credit card information print that page. Then fax all information to us at 614.798.8510


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What forms of payment do you accept?

Orders may be placed online or via fax, we accept the following credit cards: Visa, Master Card, American Express, and Discover

Mail orders can be paid by credit card, check or money order.

If you would like to send check or money order please complete your order online as you would if you were using a credit card but before the computer asks for your credit card information print that page be sure your ship to information is shown on the sheet and send to:

Dr. Kowalski
6540 Riverside Drive
Dublin, Ohio 43017

*Please note we recommend money orders due to the fact we hold checks for 15 business days to ensure they clear before processing your order.

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What are your shipping rates?

To view our shipping rates within the Continental US please click [here]
To view our International shipping rates, please click [here]
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When will my product be shipped?



In stock items usually ship within 1 to 2 business days. Out of stock items usually ship within 2 to 7 business days.
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What is your Return Policy?

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling charges).

****IMPORTANT****

Please note only one opened package of any product is eligible for a return. All others of the same product must be in a factory sealed container for a refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of shipment.

Included with the item(s) you would be returning please enclose your invoice that you received with your order and a short explanation as to why you are returning the item(s).

Also please make note of a phone number or email address you are easily contacted at just in case we would have any questions for you.

Please return all items to:

DrKowalski-Returns
6540 Riverside Drive
Dublin, Ohio 43017

Once your return has been received we will contact you by email to let you know that we have received your package and refunded your credit card. Please allow 2-4 business days for any refunds to post to your account.

Cancellations/Returns-Restocking fees:

After an order is placed if it is cancelled for any reason there is a 10% cancellation charge.

Product returns are charged a 10% restocking fee.

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What is your Privacy Policy?

Our complete and full Privacy Policy can be found [here]
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What if I still have questions or need to contact you?

If you have any questions or comments, please feel free to contact us by via Email or call us toll free phone within the United States 800.807.8080 If you are located outside the United States please call us at 614.791.8080.
Dr. Kowalski
6540 Riverside Drive
Dublin, Ohio 43017
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We want to be your Vitamin supplier and we will do our best to keep you happy! Please share DrKowalski.com with your friends and family. We want to serve you and offer the highest quality products at fair prices.
Buy here to Save $$$! Thank you for your Business! We appreciate you!

Availability: Usually ships in 1-2 days on IN stock items. Customers who request Next Day Air please call for availability. Items that are not in stock typically ship in 2-7 Business days. Business days are considered Monday thru Friday.



US POSTAL ORDERS-- US Postal Domestic and International orders ship Monday thru Saturday.

NOTE: CREDIT CARD TRANSACTIONS WILL APPEAR AS MYVITANET.COM US NY ON YOUR CREDIT CARD STATEMENT.

Disclaimer:
Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.

DrKowalski.com is not responsible for pricing errors, and may not be able to honor orders for items where the pricing is incorrect.

No statements or information on this site have been evaluated by the Food and Drug Administration. No products are intended to diagnose, treat, cure or prevent any disease.

Email us or call us to receive your FREE printed color catalog of our most popular items and regular email notices of special sales and product updates. For the color catalog be sure to include your snail mail address.

Toll Free Phone Orders 800.807.8080
International Phone Orders: 614.791.8080
Fax Orders: 614.798.8510

Get FREE Standard Shipping on orders over $100!*
* Orders weighing more than 5 lbs. get $5.99 shipping discount!

TO GET YOUR FREE STANDARD SHIPPING:
1. Choose "Standard (2-6 business days)" as the shipping method.
2. Enter Coupon Code: FS107 during checkout.
3. Coupon must be entered at the time of purchase.

OFFER DETAILS:
You can receive Free Standard shipping when your order total is over $100 and your total order weight is under 5 lbs. The Free shipping is in the form of a "Shipping Discount" equal to the Standard shipping rate. Orders 5 lbs. and heavier will have the same "Shipping Discount" deducted from regular shipping charges which will be based on the weight and destination of the shipment. Standard shipping will be made by a carrier of our choice (UPS, USPS, etc). If you need to specifiy your carrier, please choose a different ship method. This is a limited time offer and may not be combined with other coupon offers.

We want to be your Vitamin supplier and we will do our best to keep you happy! Please share myvitanet.com with your friends and family. We want to serve you and offer the highest quality products at fair prices.

F.A.Q


 


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